What does tenant placement include and cost?
One month's rent, one time. It covers the rental price assessment, professional photography, an attractive listing description, exposure on the MLS, Realtor.ca, Property.ca, Condos.ca and other rental platforms, all showings, full screening and background checks, the Ontario Standard Lease with protective clauses, and the move-in inspection. Management clients receive discounted placement.
How does the 12-month tenant guarantee work?
If a tenant we placed vacates or is evicted within the first 12 months of the lease, we market the unit and place the next tenant at no placement fee. We can offer this because our screening standards make it rare.
What exactly is the five-point screening?
Every applicant provides a full Equifax credit report, an employment letter, recent pay stubs, government photo ID, and a completed rental application with references. A professional real estate broker verifies income with the employer, calls previous landlords, runs background checks, and confirms every document is legitimate. We know what real paperwork looks like, and what altered paperwork looks like. You approve the final tenant.
What happens when a tenant pays late or stops paying?
We contact the tenant the day rent is missed. If it is not resolved promptly, the proper notice is served correctly and on time, which protects your position if the matter goes to the Landlord and Tenant Board. We guide you through every step, and most cases resolve long before a hearing.
Do you mark up maintenance and repairs?
No. You pay what the trade charges, and you see the invoice. We coordinate vetted, insured trades and use volume relationships to keep costs down. Repairs above your pre-set approval limit always get your sign-off first.
Am I locked into a contract?
Management is month to month with 60 days notice. No cancellation penalties.
Can you manage my property if I live outside Canada?
Yes. We support non-resident owners with rent collection, remittance documentation, bill payment, and the reporting your accountant needs for CRA requirements.
How do rent increases work in Ontario?
Most tenancies are limited to the provincial guideline (2.1% for 2026) and require 90 days written notice on the proper form, at most once every 12 months. Units first occupied after November 15, 2018 are exempt from the guideline. We track eligibility dates and serve the notices for you, so you never leave legal rent on the table.
Who holds the lease and deposits?
The lease is between you and your tenant. Ontario allows first and last month's rent, a refundable key deposit, and not much else, and we make sure your deposits are handled exactly as the law requires.
How fast can you rent my unit?
Priced right and marketed on the MLS, most GTA units lease within two to four weeks. We would rather take a short extra vacancy than place a weak applicant, and we will tell you honestly which trade-off you are facing.
